Hosted VoIP, widely popular these days, refers to a VoIP service where the PBX is remotely located in the provider’s place while the VoIP services are available in client location. It is the form of VoIP services for business premises in which the VoIP equipment, VoIP servers and services are remotely hosted by the VoIP provider while managing calls from their own location and routing them to and fro between the service provider’s location and the location of the subscriber. Hosted VoIP, which is also widely referred to as managed VoIP, is particularly popular because of its cost effectiveness as it saves the huge investment needed to be made by the businesses for the installation and management of the for any business to install VoIP equipment Just like any other VoIP internet telephony services, hosted VoIP solutions also use packet-switched technology to transmit calls over the internet unlike the circuit-switched technology available with the so called Public Switched Telephone Network. Hosted VoIP is the most popular internet telephony technology because of huge cost advantage and ease of maintenance.
1. Cost effective
Hosted VoIP solutions have a remote infrastructure to serve the subscriber’s internet calling needs. This saves the huge investment for purchasing expensive VoIP equipment and bearing the cost for upgrading the data network to support new VoIP communication. While saving on telephone calls is a big factor for adopting VoIP in most companies, further saving cost by avoiding the investment on VoIP equipments can be a lucrative option. The one-time investment apart, a new system and equipment also incurs maintenance and up-running cost that can be avoided by opting for a hosted VoIP.
2. Less maintenance and up-running hazard
Maintenance remains to be the responsibility of the hosted provider. As a subscriber one can count on the service provider for both maintenance and upgradation of the network infrastructure required from time to time. In addition t, a hosted VoIP service looks after any new technical needs, additions and changes. As a result, the subscriber company gets the benefits of totally hazard free communication.
3. Advanced feature set
Hosted VoIP service comes packed with advanced features as demanded by the subscriber. Often the cost for these advanced features is relatively low as the cost is shared among subscriber community. The so-called small businesses can also avail the feature-rich-enterprise-grade-VoIP service at much lower cost. Moreover, hosted VoIP services are always future ready as continuously scan the environment for new features and quickly incorporate them.
4. Customizable with packages
Typically while taking hosted VoIP service, customer decides over the price according to the feature set he has opted for. This customizable approach of offering a la carte price and feature allows the customer to choose a package as per requirement. One can also add or remove features any time and can accordingly lower or increase the price.
5. Highly flexible
In businesses where there are a large number of mobile workers or employees sprawled across various locations, hosted VoIP is an ideal telephony solution. In such companies, generally a centralized telephone system needs to rely heavily on a network, making it often vulnerable to glitches. A hosted service is an ideal solution or such companies as it deploys the network across multiple and mobile locations.
6. Scale up as you grow
Businesses that are experiencing rapid growth and dynamic shifts can find hosted service ideal to suit their evolving telephony needs. Hosted VoIP plans, by allowing clients absolute scalability, let’s them adjust their capacity as per their needs.
7. Easy integration with existing setup
Often premise based VoIP systems heavily rely on integration of earlier and new VoIP equipment and this results in a whole array of compatibility issues and call disruptions. In contrast, hosted VoIP service makes integration absolutely easy and seamless, thus reducing complications tremendously.
8. State of the art network and phone system
Hosted VoIP services, by upgrading their network frequently, make the latest technology available to the customer. While customers alone cannot think of availing such expensive state of art technology by taking a hosted VoIP service, they can get the benefit.
9. Easy and efficient
Hosted VoIP has least training requirement and greater ease in adjusting to the preferences through the use of a web based dashboard. Besides this ease of interface, customer communication can be greatly improved by letting the sales and service departments use VoIP calls for free.
10. Ideal phone line to boost productivity
Finally, most companies prefer hosted VoIP because of increased productivity and for the remote collaboration ability with just click of mouse. Hosted VoIP helps removing all the constraints and communication failures that separate workforce and have detrimental effect on productivity.