An undeniable fact for any mid-sized or small restaurant is customer service that is critical in maintaining customer loyalty to your business and brand. In the digital era, going smart is the new sexy. Updating yourself and making use of the latest technology for smartly managing your operations and business provides you an upper hand over your competitors. According to a recent study, many restaurants already have or planning to update their system with modern technology. One of the major benefits of using the latest technology like a restaurant POS system is the proven return on investment (ROI). Multiple restaurants running on paper-thin rolls do not have the ability or willingness in investing their hard-earned money into something that has no worth. However, having the top restaurant POS systems is always a good investment.
The latest POS are equipped with hassle-free menus to build by the industry professionals that ease the process for entering an order where one can save around ten to twelve seconds per order entry. During the rush hours, these few seconds seems like a lifetime when the staff needs to stay on the phone line or to make a guest wait for their order confirmation. Now the orders are taken at lightning speed, guests also finish their orders more quickly, and there is less stress on the staff thereby saving your capital for the future. When we enter the order details in the terminal, the sale is recorded in the back-end of the POS system. It means if a customer order extra mayonnaise, the upcharge is applied automatically and you can see how much mayonnaise you need for your next purchase. The major restaurant associations have conducted a survey and noted that this accuracy in ordering and pricing details helps in retaining two percent of the annual sales. This two percent mean savings of twenty thousand dollars for a one crore business that you can spend on providing incentives to staffs, buy new furnishings, etc.
On an average, guests spend seventy percent more when giving the payment with a gift card and more than fifty percent of the gift cards are sold on the eve of Christmas and New Year Party. By capitalizing on the craze for gift cards thereby increasing sales for your business and more new guests flock to the restaurant when there is the integration of the gift cards into the top restaurant POS Systems. With the POS system, the online orders can be automatically synced, and the best part is you do not need to shell out any commission fee for every single order from online. The in-house online ordering process is very economical where you can control and have to pay a nominal rate. In life, few things are more frustrating than replacing the paper from a receipt printer on weekends. Providing receipts to the customers through mail or SMS saves money and helps in keeping the staff focused on the actual important tasks.
The staff can use tablets integrated with the POS system for turning tables up to twenty percent at the time of peak hours — no need for waiting period as with the tablets you can help the customers in paying the bills within a minute. Whether you have fast casual or full-service restaurants, everyone should opt for this technology during the peak hours and can send more orders to the kitchen. The top restaurant POS systems have a blind employee closeout feature that makes difficult for the customers from stealing, and the frequent voids and comps get displayed in the business reports, which makes the employees think twice before committing any unethical means. Tracking the inventory from the system helps in controlling the food cost and helps in avoiding wastage of inventory. An employee who is well tipped has less chance to steal. The POS systems allow for easy tipping that results in the increase of tip amount to three times for the staff. This does not have any direct impact on the owner, but theft can be avoided, as it will keep the staff happy thereby saving money on employee turnover.