One of the misconceptions about VoIP (Voice over Internet Protocol) is most of the people believe that this phone system is ideal only for large businesses. VoIP has numerous features that are a boon for small businesses. It allows users for making and receiving a call using a broadband internet connection instead of an analog or a regular phone line. What makes so potent about VoIP is it helps in turning speech to digital packets that can be combined, copied, manipulated, searched, stored with other data and can be distributed virtually to any device that connects to the net. So, here are some of the top benefits.
Best call quality
The VoIP technology has so evolved that the person calling you or you calling to someone can’t tell whether you are using a traditional landline or VoIP. The current VoIP phone service has surpassed even traditional landline in terms of call quality.
The modern systems incorporate other communication services like faxes via mail, voicemail, video conferencing, teleconferencing and instant messaging. VoIP’s dynamic features such as video conferencing allow you to keep in touch with your office colleagues for discussing vital matters irrespective of their locations. Through this system, one need not be present physically in the office. Faxes and voicemail can also be forwarded via mail. With the help of best VoIP for small business, you will be receiving your messages in one place that is your inbox. This also gives you an option for archiving or forwarding messages.
VoIP is more secure than your traditional analog telephone. This modern system has encryption protocols that make your calls and data safe something that is not possible on a regular phone.
As long as you an internet connection, you can use a VoIP system anywhere. It allows you to receive and make calls from multiple devices including your mobile phone so that you can keep in touch with your colleagues and customers from any location. It also gives you the option of for transferring the calls to your colleagues without requiring customers to calling any other number. Another option it has to set your status for informing your colleagues whether you will be able to receive calls or not.
The answers to frequently asked questions can be easily programmed for serving customers call after regular opening hours, holiday opening hours and office hours. Any other important announcements can also be programmed thereby providing your customers optimal service 24*7.
With this modern technology, you can able to review call logs for determining at what time the customers are calling the most, the duration of each call and other vital information.
The best VoIP for small business helps in increasing productivity by eliminating the phone tag (a situation when two persons are trying to communicate with each other over the telephone but no one is able to communicate). Phone tag leads to a reduction in sales, increase in customer frustration and prohibits small businesses the capacity to expand. With VoIP, one can program the phone numbers to ring on numerous devices before shifting to voicemail. This helps in reducing the likelihood of customers and employees experiencing phone tag.
Operating costs for VoIP phone systems are much lower than the traditional phone companies. Below we have shared a few reasons where your company can save money by using VoIP.
• It significantly cuts down international and domestic calls. A virtual number is also known as a VoIP number is not connected to a landline telephone but it appears to the person calling you or the person you are calling to be so. For examples, colleagues and customers can able to call you at the local rates instead of the expensive international rates as the virtual number appears to be within their local exchange even though it is not.
• Your company need not have to maintain separate networks for phones and data.